Client
A global third-party logistics (3PL) provider.
The Challenge
The provider was struggling with complex manual coordination for every shipment. This required over 40 manual touchpoints (emails, calls, and portal updates), leading to an 18% delivery delay rate, damaged customer relationships, and financial penalties.
The Solution
A sophisticated multi-agent AI system was designed to act as an intelligent, autonomous orchestration layer. Unlike traditional planning systems, this solution uses specialized agents for vendor management, demand forecasting, and logistics optimization to manage POs, track compliance, and dynamically respond to disruptions in real-time.
Results
- • 60% Reduction in Coordination Overhead
- • 25% Improvement in On-Time Delivery
- • Enhanced Supply Chain Resilience
